Totally agree. I look at how I used to think and communicate, and "tool" is spot on. Software is so incredibly hard, it took me years, and many mistakes along the way, to learn this. And I'm still learning.
With a reply like that, I can give you some kudos. Recognizing mistakes is difficult, but recognizing there are things you don't even know that you know and striving to learn them is courageous! Good on you for working to improve yourself and your business! World could use more like ya!
