Can you explain more about the fees they charge? As we have been discussing, usually transaction fees are 5% or less. Obviously for the airlines this is significant to their small margins, but isnt the fee they charge for using a credit card nearly equal to the 5%?
Surely no one wants to pay a surcharge for using a credit card, but if Im buying a $500 plane ticket, is a $25 extra fee really "large"? and is it the number one priority for cost cutting? If the fee is much larger than $25 then its not in relation to how much the transaction fee is.
Also, chargebacks are discussed here as if they happen often. If you are providing good service they should never happen. While it is an undesirable expense for businesses, it is a very important feature for consumer protection. At my company around 1/10,000 transactions is charged back. I would guarantee the number of sales lost if customers knew they had no ability to dispute payments would be much greater than 1/10,000.
Surely no one wants to pay a surcharge for using a credit card, but if Im buying a $500 plane ticket, is a $25 extra fee really "large"? and is it the number one priority for cost cutting? If the fee is much larger than $25 then its not in relation to how much the transaction fee is.
Also, chargebacks are discussed here as if they happen often. If you are providing good service they should never happen. While it is an undesirable expense for businesses, it is a very important feature for consumer protection. At my company around 1/10,000 transactions is charged back. I would guarantee the number of sales lost if customers knew they had no ability to dispute payments would be much greater than 1/10,000.