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Google and accessible customer support should not be put in the same sentence. Their history of automated neglect is beyond reproach.




their Play store review practices are such a joke. Apps review is a completely obscure process, no clear way to see that the app is in review state, if they reject - amount of information why it was rejected is minimal and you have to second-guess; appealing is not trivial; most of the reviews are done by AI which gets triggered in totally random places from time to time (e.g., in my case, some pictures which looked fine for kids for years and went through many previous reviewed, suddenly seem too violent).

I have healthcare apps. The review process for me consists of some reviewer deciding what set of healthcare features I should have picked from their list and rejecting on that basis. But subsequent reviewers have different opinions. In one app version release I got rejected 5 times for picking the wrong set of healthcare features as either the reviewer changed their mind or I got different reviewers. The app has been on Google play for 13 years.

I wish there were laws against their practice.

I'm not subscribed to too many Youtubers. But it's insane that I still need 2 digits to count how many of those creators tried to work for over a week to address some urgent issue brought upon by one of Google's automation tools. Then simply resorted to Twitter to get their fanbase to rile up YouTube for them.

If it wasn't a hack, Google moves like molasses.




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