It is also the only way to get my city's public transport system to reply to queries about why a bus is extremely late, when/if it is coming. I always get a nice polite reply because it's publicly available. If I call I get stonewalled with endless call center rerouting eventually leading to a dial tone
Righting Wrongs by Kenneth Roth said something along the same lines, except in this case he said as director of human rights watch he was able to get the attention of despots and change their behavior by posting on twitter. It's clear there are some benefits. Roth's messaging would probably not be impacted by revealing his nation of origin, so it doesn't seem like have to throw the baby out with the bathwater.
