Interesting how engineers like to nerd out about SLAs, but never claim or issue ... | Hacker News

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		hartator 30 days ago \| parent \| context \| favorite \| on: How when AWS was down, we were not Interesting how engineers like to nerd out about SLAs, but never claim or issue credits when something does occur.

wparad 30 days ago [–]

In the last decade, there has been at least one time where we did issue credits to our customers when there was a problem. Issues credits back to our customers is a small compensation for any issue we're responsible for, and doing so is part of our Terms of Service.

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