Since Covid, many budget hotels (think Premier Inn or Travelodge in the UK), have moved to an unstaffed kiosk model. Tap in your reservation number, confirm your name, take a blank keycard, tap it on the NFC writer, and away you go.
The restaurant / bar is still staffed, so they can help with any issues that arise, and there's live chat on their app/website. Does a staffed reception (whether in-person or remote) actually add much value?
Since Covid, many budget hotels (think Premier Inn or Travelodge in the UK), have moved to an unstaffed kiosk model. Tap in your reservation number, confirm your name, take a blank keycard, tap it on the NFC writer, and away you go.
The restaurant / bar is still staffed, so they can help with any issues that arise, and there's live chat on their app/website. Does a staffed reception (whether in-person or remote) actually add much value?