Not surprised. Our one experience using Sonder was horrible. Toilet didn’t work and was constantly flushing water. Took forever to get connected to someone. Then they said that they didn’t have maintenance to send until the next day. Asked to be moved. Next room was much worse (other broken stuff, visibly poor condition) but at least the toilet worked? They didn’t have other rooms to change us to. At that point it had been several hours on the phone, so we said fuck it. We need to eat and sleep after our day of travel. Not get hot potatoed around between clueless customer support. The only other two people I know who tried Sonder had similarly shitty experiences that swore them off too.