Should we ban refilling your own cars oil because some idots keep filling coolant into it?

I worked in IT support and I am deeply aware with the issues people are having. Some issues are systemic (aka bad design) and those should be fixed. Other issues are human.

It may not seem like it, but I have the patience of an angel, because I remember when computers where new to me. I like people to understand. Understanding is power. But when I did work in IT support I saw some things. Grown adults repeatedly clicking away error messages without reading them while I stand and watch over their shoulder. When I ask them what their error message read they say they don't know. Then we read it together and they go: "Ohhh".

Yeah. Ohhh. You have a weird error that prevents you from working and there is a red error message and you don't bother to read it. That isn't a technological problem that is a educational problem.

I stand by what I said, we cannot dumb down our system because people don't care, are lazy and act dumb. Because that leads to a cycle where it gets ever dumber and lazier all while making life hell for people who are not dumb or lazy.

If you want to use a car you need to know certain things. Same is true for digital systems, the internet, a smartphone, a toaster, a hair dryer, a knife, a simple plastic bag, etc. The solution is education, not dumbing down the world.

Well, yeah, everything has limits and this issue seems like a very practical one. Seems like it depends on how much work would be needed to teach the user base, which, at least to me, feels out of reach. As your being in IT, you may agree that teaching a large majority of 60+ year-olds standard things on something like Windows is difficult and extremely slow. Feels like it would take at least a month of dedicated training, where they are full on board. Having helped my older friends out, don't see that happening anytime soon (a half hour here and there is all they seem willing to do).

But you know, if there is a method that you know that can teach the masses these skills, then am all for it (maybe barrage them with youtube commercials teaching basic tech skills?:)

Shouldn't the logical conclusion be that if it's too much/hard to teach these people how to operate a device safely, they operate the devices in an unsafe way, bare the cost of it by being scammed, learn that it's not safe for them to operate the device for certain use-cases due to the experience, they tell others about it and it's in media -> people who do not feel confident operating such a device securely are scared away from using it due to the potential consequences they heard about -> problem solved (from a banking security perspective)

(except now the bank needs more staff behind the counter)

Not 100% sure if you mean this genuinely or joking around a bit. Will assume the former

Well, think just letting the knowledge of user failure expand organically is definite a method of deterrence, and some amount of this probably going to happen to some of the users. But to me, seems like it's a question of what percentage of your user base would be exposed to being scammed. Of course you'd want his to be zero, but if it's significant, yeah, probably should put measures in place to reduce the amount of scamming. Even on a purely practical level, it's bad for the reputation of your product...

...Am thinking, since there is so much resistence to locking down android, one problem might be was it was initially billed as a more open OS that tech people could enhance in whatever way they wanted. But yeah, times have changed, it's now a product that is used by the masses, and guessing the masses are now their most important users. Not saying this is wrong or right, but probably why there is so much push back as compared to say if iOS did the same thing (which they may have already done).