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> they've not NOTICED any poor results

This is a good enough bar for me to take a chance on someone. If I'm satisfied with the result... I proceed. My "car guy" has a track record of saving me from over-spending on things that don't matter. I don't have a good enough reason to try someone else.

There's a infinite regression in your logic that can only be broken by either:

1. trust in the person, or somewhere along the chain of referrals or;

2. simply possessing the skill and knowledge to assess the work yourself (but lacking the time, energy, or other resources to do it yourself)



> There's a infinite regression in your logic that can only be broken by either:

> 2. simply possessing the skill and knowledge to assess the work yourself (but lacking the time, energy, or other resources to do it yourself)

Yes, that was the point.




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