I agree that people like Slack. $CRM did pay over 27B USD for it!
I just think it's a case of people not knowing what they want.
> They used the tool that was available at that time. I am sure they use internal chat apps as well in today's environment.
Surprisingly, Google for example uses email + real time chat today.
All communication of value, meaning thoughtful "actual" exchange of ideas happens over email. Chat is has auto disappear so it's not used for anything which remains on record, it's for small quick asks. There might be a googler in this thread who could give us more insight.
> Given that Slack has integrations with various tools (incident reporting, various bots, feed submissions, apps of all sorts), video/voice chats, file storage, rich messages, advanced notifications, and, most importantly, seamless communications with clients using it, it is just a tool that has replaced so many different tools.
I hear you on the integrations.
There is no shortage of tools which plug into email too though.
If the integration doesn't exist, it's typically trivial to set it up since email is just plain text.
> Not sure have you received any of the long quoted emails recently, I have, and it can be a nightmare (and ridiculous that an email client from a USD 3 trillion dollar company cannot render it properly).
For sure! and it sucks. That is why I promote email heavily for *internal* communications where the community itself enforces rules to keep the mailing list sane. That tends to happen organically in most open source mailing lists.
> Given that Slack has integrations with various tools (incident reporting, various bots, feed submissions, apps of all sorts), video/voice chats, file storage, rich messages, advanced notifications, and, most importantly, seamless communications with clients using it, it is just a tool that has replaced so many different tools.
There are few tools which are not integrated to email. But I hear you, if you like working in a monolith that makes sense. I like using the best tools for each piece. Best real time chat, best video chat platform, best asynchronous com, best file storage solution etc.
> They used the tool that was available at that time. I am sure they use internal chat apps as well in today's environment.
Surprisingly, Google for example uses email + real time chat today. All communication of value, meaning thoughtful "actual" exchange of ideas happens over email. Chat is has auto disappear so it's not used for anything which remains on record, it's for small quick asks. There might be a googler in this thread who could give us more insight.
> Given that Slack has integrations with various tools (incident reporting, various bots, feed submissions, apps of all sorts), video/voice chats, file storage, rich messages, advanced notifications, and, most importantly, seamless communications with clients using it, it is just a tool that has replaced so many different tools.
I hear you on the integrations. There is no shortage of tools which plug into email too though. If the integration doesn't exist, it's typically trivial to set it up since email is just plain text.
> Not sure have you received any of the long quoted emails recently, I have, and it can be a nightmare (and ridiculous that an email client from a USD 3 trillion dollar company cannot render it properly).
For sure! and it sucks. That is why I promote email heavily for *internal* communications where the community itself enforces rules to keep the mailing list sane. That tends to happen organically in most open source mailing lists.
> Given that Slack has integrations with various tools (incident reporting, various bots, feed submissions, apps of all sorts), video/voice chats, file storage, rich messages, advanced notifications, and, most importantly, seamless communications with clients using it, it is just a tool that has replaced so many different tools.
There are few tools which are not integrated to email. But I hear you, if you like working in a monolith that makes sense. I like using the best tools for each piece. Best real time chat, best video chat platform, best asynchronous com, best file storage solution etc.