I've actually gotten legitimate calls from the bank, although the correct way to handle those is to say that you won't give any information to them but you'll call them back.

When my account had a fraud alert they called me just to say I should call them back immediately on the number on the back of my card.

I assumed this was normal.

This is awesome. Great job your bank..

Amazing they would call and request information, given how many institutions advise never to do that.

What a shit show.

I get legitimate calls from my health insurance company. When they call, they are not allowed to say the company they call from, it's a HIPAA thing. Once I say the name of the health insurance company, they will confirm it. It's weird, but it's the way it is now.

My health insurance company asks for me by name (“is this …?”). And it’s to a number they know.

It doesnt seem to be a red-flag. The caller was calling as an Attorney from Google General Counsel responding to an estate request. They followed up with a spoofed @google.com email with their name corroborating the call.

You're missing the point.

They're saying that the least likely part of the cover story is that Google would proactively reach out to you in order to help you personally with the service you are (most likely) paying zero dollars for, and assign one of their most expensive employees to the case.