I don't blame them for the prices given how unique the product was, but the company was always kind of a mess. Lots of broken devices and they had/have an outrageously hostile return policy, forcing people to do charge backs. I agree on the build it and they will come philosophy, it felt like they were riding the popularity of linux phones while not contributing a lot to their future.
> it felt like they were riding the popularity of linux phones while not contributing a lot to their future
I think they're the ones that contributed the most. They've provided the most open-source phone out there at the lowest price out there. The only other equivalent option is the Librem 5 at $800, double the price.
They didn't contribute much/any software, but they contributed the most accessible, viable hardware to make an open source linux phone.