Somewhere in the mid-2010s, The Economist lost my trust when I noticed that they did not have a way to cancel their subscription directly, you had to call a number (I was not intending to cancel, but someone pointed that out to me). I called that number on the very same day and cancelled.
Any company which makes entry easy and exit difficult will not have my money. The more difficult the exit, the harder I will try to escape, even if I like their product/service.
Any company which makes entry easy and exit difficult will not have my money. The more difficult the exit, the harder I will try to escape, even if I like their product/service.