This is a key point. A customer that buys $100K+ worth of software is automatically a future debook risk if they can't/don't implement it successfully and start seeing value right away.
The high touch approach ensures they're getting support at every step of the way and increases the chances that they'll use the software and renew later.
I'm not sure how many of these factors are in play for Mistral, but to your point, it's easy to imagine some scenarios.
The high touch approach ensures they're getting support at every step of the way and increases the chances that they'll use the software and renew later.
I'm not sure how many of these factors are in play for Mistral, but to your point, it's easy to imagine some scenarios.