They spent years actively avoiding letting the software do its thing in several ways. In many cases putting forth more effort to avoid letting the software make their life easier. Their rejection of technology is what led to the struggle.
For example, I clicked a button 16 years ago for face detection, and in 16 years they didn't do that and didn't want to. I use iCloud photo library so I have access to all my pictures everywhere, while they have fractured libraries on various hard drives (that I don't think are backed up anywhere else).
Turning on face detection any time in the last 16 years and keeping their library together, solves the problem and creates less work. And sure, I end up paying $2.99/month for extra storage, but that seems cheap when factoring in the time they spend trying to avoid it, not to mention the calls I've gotten when they think a drive isn't working and they are crying, because they think they just lost everything. I'd pay the $3 for them if it meant never getting a call like that again, where I'm bracing to hear someone died, because they are crying so much they can't get the words out.
Several times when I pulled up pictures they have asked me how I'm able to do it so quickly. It's not exceptional organization or effort on my part, I'm simply using the software. I took 10 minutes, one time, to play around with the new Photos app when they revamped it, instead of just complaining that it changed, like most of the internet. There is no magic. Learn how the tools work, and use the tools. When you do that, the organization can often take care of itself.
For example, I clicked a button 16 years ago for face detection, and in 16 years they didn't do that and didn't want to. I use iCloud photo library so I have access to all my pictures everywhere, while they have fractured libraries on various hard drives (that I don't think are backed up anywhere else).
Turning on face detection any time in the last 16 years and keeping their library together, solves the problem and creates less work. And sure, I end up paying $2.99/month for extra storage, but that seems cheap when factoring in the time they spend trying to avoid it, not to mention the calls I've gotten when they think a drive isn't working and they are crying, because they think they just lost everything. I'd pay the $3 for them if it meant never getting a call like that again, where I'm bracing to hear someone died, because they are crying so much they can't get the words out.
Several times when I pulled up pictures they have asked me how I'm able to do it so quickly. It's not exceptional organization or effort on my part, I'm simply using the software. I took 10 minutes, one time, to play around with the new Photos app when they revamped it, instead of just complaining that it changed, like most of the internet. There is no magic. Learn how the tools work, and use the tools. When you do that, the organization can often take care of itself.