It often does. The other thing that has worked for me is contacting the legal department. Probably the same address, c/o legal.
Just don’t say something stupid like, “I’m going to sue you”. If you escalate too far they’ll wait for the summons.
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I worked in a department called “hot site support” back in the 90’s for Iomega (maker of the Zip drive). That meant I delt with two things, customers who spent over $100k on hardware, and customers that wiggled their way up to the CEO’s admin. I had carte blanche to resolve the issues and I was just 20 years old and early into my career.
Just don’t say something stupid like, “I’m going to sue you”. If you escalate too far they’ll wait for the summons.
—-
I worked in a department called “hot site support” back in the 90’s for Iomega (maker of the Zip drive). That meant I delt with two things, customers who spent over $100k on hardware, and customers that wiggled their way up to the CEO’s admin. I had carte blanche to resolve the issues and I was just 20 years old and early into my career.