Yes, please, fix the UX. That was my biggest gripe, working as an FSR at the bank.
One particular thing was we had to convert transit #s into branch numbers regularly. We did this by looking at a sheet of paper of course. Eventually I got fed up and wrote a web app so you could just punch in the numbers and have it instantly convert. I checked and people are still using it 10 years after I quit, which means nothing has changed and they're still using the same god awful software.
They did move some data at some point. I know this because they screwed that up too and partially merged my mom's and my bank accounts, which is a pretty bad error. Would be worse if it was some rando. Speaking of... That's exactly what AT&T did.
One particular thing was we had to convert transit #s into branch numbers regularly. We did this by looking at a sheet of paper of course. Eventually I got fed up and wrote a web app so you could just punch in the numbers and have it instantly convert. I checked and people are still using it 10 years after I quit, which means nothing has changed and they're still using the same god awful software.
They did move some data at some point. I know this because they screwed that up too and partially merged my mom's and my bank accounts, which is a pretty bad error. Would be worse if it was some rando. Speaking of... That's exactly what AT&T did.