Chat isn't needed to provide reliable answers. Google used to do this over a decade ago. What Star Trek didn't foresee was vested interests in the SEO space, governments, political special interest groups, and the owners of the search engines themselves had far too much incentive to bork and bias results in their favor. Google is an utter shit show. More than half the time it won't find the most basic search query for me. Anything older than a couple years, good luck. I'm sure it's just decision after decision that piled up, each seemingly minor in isolation but over the years has made these engines nearly worthless except for a particular window of cases.