And really, can you? GPT might not be an expert in every field, but it does better than the average person at average things. It is already cheaper than a human for some tasks, because it can do so many, and fast, if looking at a hourly rate.
Managing humans isn't free. There is HR, managing, directing, blah blah blah, complaining. With AI just write an api call.
The World's Call Center Capital Is Gripped by AI Fever - and Fear (bloomberg.com)25
Posted by msmash on Wednesday August 28, 2024 @01:21PM from the closer-look dept.
The Philippines' $38 billion outsourcing industry faces a seismic shift as AI tools threaten to displace hundreds of thousands of jobs. Major players are rapidly deploying AI "copilots" to handle tasks like summarizing customer interactions and providing real-time assistance to human agents, Bloomberg reports. Industry experts estimate up to 300,000 business process outsourcing (BPO) jobs could be lost to AI in the next five years, according to outsourcing advisory firm Avasant.
However, the firm also projects AI could create 100,000 new roles in areas like algorithm training and data curation. The BPO sector is crucial to the Philippine economy as the largest source of private-sector employment. The government has established an AI research center and launched training initiatives to boost workers' skills.
And really, can you? GPT might not be an expert in every field, but it does better than the average person at average things. It is already cheaper than a human for some tasks, because it can do so many, and fast, if looking at a hourly rate.