You can complain about AWS and GCP support as much as you want, but given their sheer volume it is an accomplishment how rarely you actually need it. The situation when you need it is of course a different thing and I understand that satisfaction there greatly varies. Their support might be hit or miss, but at least their processes are streamlined and tried and tested enough to have you rarely need it.
With Hetzner on the other hand, if you use them seriously you will run into a situation where you need support sooner than later and my experience with that always has been abysmal.
I do. My favourite is the one where a scraper hosted their version of Stackoverflow on Hetzner servers. For some reason they only copied the textual content but replaced all user profile pictures with random profiles pictures from elsewhere - mostly harmless ones.
I had the misfortune that mine was replaced by a pornographic one, which appeared as the first result in Google when someone searched my name.
Hetzner did nothing to help rectify the situation. Thanks for nothing Hetzner.
You can complain about AWS and GCP support as much as you want, but given their sheer volume it is an accomplishment how rarely you actually need it. The situation when you need it is of course a different thing and I understand that satisfaction there greatly varies. Their support might be hit or miss, but at least their processes are streamlined and tried and tested enough to have you rarely need it.
With Hetzner on the other hand, if you use them seriously you will run into a situation where you need support sooner than later and my experience with that always has been abysmal.