>very few people wanted a (more or less) general purpose chatbot.
I mean, I still don't. But from a cynical business point of view, cutting customer servce costs (something virtually every company of scale has) of 99% of customer calls is a very obvious application of a genera purpose chatbot.
expand that to "better search engine" and "better autocomplete" and you already have very efficient, practical, and valuable tools to sell. but of course companies took the angle of "this can replace all labor" instead of offering these as assistive productivity tools.
I mean, I still don't. But from a cynical business point of view, cutting customer servce costs (something virtually every company of scale has) of 99% of customer calls is a very obvious application of a genera purpose chatbot.
expand that to "better search engine" and "better autocomplete" and you already have very efficient, practical, and valuable tools to sell. but of course companies took the angle of "this can replace all labor" instead of offering these as assistive productivity tools.