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SoftBank's new AI makes angry customers sound calm on the phone (asahi.com)
13 points by isaacfrond on June 12, 2024 | hide | past | favorite | 2 comments


Better hope it doesn't introduce any hallucinations, otherwise customers will get even more ~~angry~~ calm


Requirement: Angry customers should be actually pacified, not get pacified in post.

Implementation: BoomGPT

Configuration: BCA (Buddy Comedy Agents)

Example Script:

BoomGPTA: [Karen detected]

BoomGPTA: [Karen factor: it's over 9000!!!]

BoomGPTB: [What, 9000!??! They're using ableist slurs!??!]

BoomGPTB: [Deploy pacification boom]

Customer Phone: [BOOM.] {The sound takes out the customer's phone speaker, and sends them into a little coma.}

BoomGPTA: [Ahh. Peace was restored.]

BoomGPTB: [And how sad it is, when peace requires war...]

BoomGPTA: [Well said, my friend. Well said]




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