Better, more efficient technology rarely reduces the sticker price for customers. If the underlying product or service is cheaper to produce or provide, the price will stay the same (or increase) and the difference will be pocketed by shareholders. This is pretty much always what happens.

Same on the employee side. As an employee, if you adopt some technology that makes you 2X more productive, you're not going to get a 2X compensation increase. That delta will be captured and pocketed by the business.