why would I, an user, should care at all about anything that my service provider does internally?
Why shouldn't i switch to any other provider as soon as I'm unsatisfied with current one?
This seems like really really dumb line of thought that leaves you to be exploited by service providers. It's basically mental vendor lock-in.
It's up to service provider to find out the profitable business model, and you don't need to integrate deeply with such unprofitable service providers.
Would you mind elaborating on the moral argument for continuing to support a company whose service no longer aligns with your goals/needs?
I think the best moral argument I can come up with is trust/loyalty and viewing it as a relationship, but that's not emotionally persuasive with large companies like we have in tech I think.
>>> why would I, an user, should care at all about anything that my service provider does internally?
I suggested, "morals".
In short, I responded to a question asked but you seemed mistakenly to think I was responding to the context in general.
In any case, let's go reductio ad absurdum, if your service provider employed child and/or slave labour then you may feel that enriching them with your custom was not appropriate.
There's a whole industry [0] devoted to choosing manufacturers according to their morals and socio-political positions; I thought the response was self-explanatory.
As far as paying a company that doesn't meet your needs any longer. I've done this when I approve of the company as a general source of good (benevolence). But only on a couple of occasions. I'm sure it's a very weak signal.
Yes, with large for profit companies I'm not going to do this. There is a situation where you might - to retain rights that are given to customers. Some people pay for the cheapest insurance to get access to discounts (UK) afforded to customers. There might be a situation where retaining customer rights was like having a company on retainer which probably comes into your trust/loyalty category.
Why shouldn't i switch to any other provider as soon as I'm unsatisfied with current one?
This seems like really really dumb line of thought that leaves you to be exploited by service providers. It's basically mental vendor lock-in.
It's up to service provider to find out the profitable business model, and you don't need to integrate deeply with such unprofitable service providers.