I dont find that to be the case at all. My place is a startup and we have a very close relationship with our Account Managers. We can have product leads on the phone within 24 hours if we encounter AWS internal issues.
I've found that AWS is MUCH better at dealing with problems than internal teams since AWS has many more resources to throw at a problem
What level of AWS usage does it take to be able to get product leads "on the phone"? I'm guessing it is at least thousands of dollars/month in spend? Or am I wrong?
I've found that AWS is MUCH better at dealing with problems than internal teams since AWS has many more resources to throw at a problem