But it's not that damaging if it's not a trust based institution. When Facebook writes next to their ads "recommended for you", I know that's a lie. But it doesn't bother me that much. When government medical leaders say that wearing a mask is worse for you, unless you go through 6 years of medical training to learn how to properly put on a mask, I ignore almost any future advice from them.
I think this is also good advice for engineering teams, companies, humans.