This absolutely cracks me up. Developers reacting like every user who has the perfectly functional UI/UX pulled out from under them. Shoe on the other foot as it were. Perhaps there's a lesson here for developers of software, their management, and/or companies who take part in this UI/UX churn for churns sake.
The problem here is that statistics, and feedback, doesn't inform about the negative. All the users out there who are happily using your software in its current state and are perfectly happy with it but can't be assed to take the time to fill out your survey. As the saying goes "you can't improve what you don't measure." This should have continued something like "so be sure to consider what you can't measure". You can't force everyone to take your survey.
Sure in part that puts the blame on the users who don't bother to fill out the survey. But that shouldn't also give the right to ignore them and what they might want. Perhaps a non-vote should be counted as a vote for no change instead of simply being ignored. It's pretty well known that the squeaky wheel gets the grease but that shouldn't mean the entire UI should be slathered in the grease the squeaky wheel wants but no one else asked for.
The problem here is that statistics, and feedback, doesn't inform about the negative. All the users out there who are happily using your software in its current state and are perfectly happy with it but can't be assed to take the time to fill out your survey. As the saying goes "you can't improve what you don't measure." This should have continued something like "so be sure to consider what you can't measure". You can't force everyone to take your survey.
Sure in part that puts the blame on the users who don't bother to fill out the survey. But that shouldn't also give the right to ignore them and what they might want. Perhaps a non-vote should be counted as a vote for no change instead of simply being ignored. It's pretty well known that the squeaky wheel gets the grease but that shouldn't mean the entire UI should be slathered in the grease the squeaky wheel wants but no one else asked for.