I had a very pleasant experience the two times I went to best buy: once to get a phone plan (the guy at the counter saved us good money by suggesting a nice text plan I hadn't come across during my research).

The next time I bought three big appliances: knowledgeable saleslady who smartly realized that I'd done my homework. Didn't waste my time; didn't try to upsell, gave honest opinions on diffs between brands.

I'd go there again. And oh, I order lots of stuff from Amazon Prime too.