There were no good choices because they didn't think through their ethics in advance -- even given their history with other sites like Daily Stormer... They decided they were "just" an economic entity, not a moral one. Unethical use of the services was something that tainted the buyer, but not the seller, and besides, should they really take on the obligation to think about such difficult non-technical things when that could be pawned off on lawyers or politicians or something?
The moral actors in their vision of the world are the "end users" -- the specific individuals using a platform for morally questionable purposes -- and the "government/legal system" which should be doing more to stop them from doing so. Platforms are these magical things that only have technical, legal, and financial obligations, not moral or ethical ones.
I personally don't agree with that view. Any large company doing business faces various ethical challenges. Failure to grapple with them in a serious way means Cloudflare's ethical challenges lead to 'one off' band-aid solutions rather than building a platform upon which to build to handle future difficult decisions.
This is over until the next one, and nothing obvious was learned.
The moral actors in their vision of the world are the "end users" -- the specific individuals using a platform for morally questionable purposes -- and the "government/legal system" which should be doing more to stop them from doing so. Platforms are these magical things that only have technical, legal, and financial obligations, not moral or ethical ones.
I personally don't agree with that view. Any large company doing business faces various ethical challenges. Failure to grapple with them in a serious way means Cloudflare's ethical challenges lead to 'one off' band-aid solutions rather than building a platform upon which to build to handle future difficult decisions.
This is over until the next one, and nothing obvious was learned.