My last Dell XPS sucked and the support sucked. I bought a top of the line XPS and within less than a year the battery was swollen. Same exact battery model they were still replacing for free on the previous laptop model, but when I called support I was out of luck. So I bought a new battery. And then within a few more months I started getting common the sticky key problem with several keys on my keyboard requiring a lot of pressure to work. Their build quality has gone way down. Strong avoid.
I switched to a gaming laptop and am still comparing brands before I decide who to recommend, but after a year I'm still really happy with the performance and build quality of my current one. Most seem built to take a beating. Which makes sense.
Was your last Dell recent? I remember having horrible experiences with Dell support so I wouldn't buy them. But about 1.5 years ago I saw a great deal on a refurbished beefy machine I needed - and found their support was amazing when it needed some parts replaced. My guess is they did a 180 on support because they had a bad reputation. YMMV because I still hear bad experiences - they partner with local support so it may depend on the quality of folks in your area.
Dell has no proven track of good support. You may say it’s an entirely different company since [too short to measure accurately] and you would just look like the rest of their campaign managers.
If they truely have changed, they would have made a fuss about it, wouldn’t have they.
It just depends on what kind of support you order. Got the basic support? You get to listen to outsourced tech support telling you you have to reinstall Windows first. Got the premium support? They’ll typically replace the motherboard with everything on it the next day.
I switched to a gaming laptop and am still comparing brands before I decide who to recommend, but after a year I'm still really happy with the performance and build quality of my current one. Most seem built to take a beating. Which makes sense.