Which is an extremely trivial check to add - if you got assigned that ticket, you'd probably point it at like 2 or so hours.
However, they've been like this for over a decade so it's likely there intentionally. here's one way that could be possible:
There could be some popular third party service that's integrated on many e-commerce sites that sells this information and doesn't actually give a damn if you bought the refrigerator or not. They're selling you, not the refrigerator.
That's the problem with data brokers, it's mostly low quality data.
> Which is an extremely trivial check to add - if you got assigned that ticket, you'd probably point it at like 2 or so hours.
Yep, totally a 2hr task for an engineer who works on homedepot.com to “check” that you bought a fridge from lowes.com after you first price shopped the other site. Also a two hour task for a Google engineer to know you bought one in person at Best Buy after researching online first.
Yes, there are basic cases (buying from same merchant as who’s suggesting) that should be handled, but let’s not foolishly pretend that’s the average case, let alone majority / all.
I haven't worked at Amazon in this vertical so if people know definitively feel free to correct.
The Amazon case could be the same problem I discussed before. Third party sellers can pay fees to promote/boost their listings on Amazon so ultimately the same incentive structure holds if there's fees for impressions and not just sales.
However, they've been like this for over a decade so it's likely there intentionally. here's one way that could be possible:
There could be some popular third party service that's integrated on many e-commerce sites that sells this information and doesn't actually give a damn if you bought the refrigerator or not. They're selling you, not the refrigerator.
That's the problem with data brokers, it's mostly low quality data.