Is Uber horrible? Probably. But at least they provide the service they claim to.
The taxi companies in my area before Uber (and frankly still, after Uber) are literally rage inducing. You can call them and confirm that a cab has been dispatched - and it will NEVER show up. Call them back and confirm again? Same thing.
Need to schedule a ride to the airport? Cab won't show.
Need someone to take you home after a house party? Cab won't show.
Literally flag down a cab on the side of the road? They will hassle you over card usage, intentionally drive out of the way (like - seriously, bitch I've lived in ATL for 33 years, I know this is the long route you fucker), and have terrible safety standards (oh, none of the seat belts in the back of your cab work? fun!).
So Uber might be horrible, and I would really, really love to see cities increase spending on public transit.
But I FUCKING HATE the cab companies. They can fucking rot for all I care. If Uber puts them all into chapter 11, I will cheer them on.
Would I still prefer to see investment in public transit instead of dealing with Uber? Of course. But we weren't seeing that with cabs, and at least Uber will god-damned show up when called.
and in my experience, uber is the same. cabs just don't show up, drivers ask where you want to go before coming and if they don't wanna go that way, they just don't move. and i have to cancel the trip (chargeable btw) and book another, but same story. insane waiting times for booking a cab, prices that fluctuate more than crypto, and I've had better luck asking random taxi drivers for rides on the street (sure, not as safe, but standing in the Delhi heat for fifteen minutes waiting for a swift desire does a number on your consideration of safety) Ola has always delivered a better experience for me and the drivers I've talked to seem happier using Ola. I'm too young to remember "the old way" of getting a cab, but that seems worse somehow.
I have only experienced that with ride hailing companies in India.
Use Uber/Lyft in the US and always have had a great experience.
Not sure how the platform does not penalize drivers if they keep cancelling rides or they hold customers at ransom.
That would not work in the US.
Makes me think that they have either figured out a way to circumvent the system or they just don't care that their ratings are getting dinged.
Is Uber horrible? Probably. But at least they provide the service they claim to.
The taxi companies in my area before Uber (and frankly still, after Uber) are literally rage inducing. You can call them and confirm that a cab has been dispatched - and it will NEVER show up. Call them back and confirm again? Same thing.
Need to schedule a ride to the airport? Cab won't show.
Need someone to take you home after a house party? Cab won't show.
Literally flag down a cab on the side of the road? They will hassle you over card usage, intentionally drive out of the way (like - seriously, bitch I've lived in ATL for 33 years, I know this is the long route you fucker), and have terrible safety standards (oh, none of the seat belts in the back of your cab work? fun!).
So Uber might be horrible, and I would really, really love to see cities increase spending on public transit.
But I FUCKING HATE the cab companies. They can fucking rot for all I care. If Uber puts them all into chapter 11, I will cheer them on.
Would I still prefer to see investment in public transit instead of dealing with Uber? Of course. But we weren't seeing that with cabs, and at least Uber will god-damned show up when called.