I've seen assertions that it's basically always been like this, but until recently the Musk RDF has helped maintain extremely high reported-satisfaction numbers, despite problems that would never be tolerated on any other vehicle, much less other vehicles in that price point.
But it's definitely changing as they try to go mass market. Some rich cat buying a Model S as their third or fourth vehicle has very different expectations/needs than a middle class family getting a Model 3 to be their only car and a daily driver.
I have a few friends/neighbours interested in going electric who have recognized this and explicitly chosen to go with the offerings from traditional manufacturers over Tesla— the Kia Soul, Polestar, and in one case a Taycan. Maybe there isn't folksy stuff like plaid mode, farting seats, and biohazard protection, but that long-standing design experience does seem lead to more solid basics like safe, functional interiors, doors and windows that work, and no surprise OTA updates that move around important features in the glass cockpit.
But it's definitely changing as they try to go mass market. Some rich cat buying a Model S as their third or fourth vehicle has very different expectations/needs than a middle class family getting a Model 3 to be their only car and a daily driver.
I have a few friends/neighbours interested in going electric who have recognized this and explicitly chosen to go with the offerings from traditional manufacturers over Tesla— the Kia Soul, Polestar, and in one case a Taycan. Maybe there isn't folksy stuff like plaid mode, farting seats, and biohazard protection, but that long-standing design experience does seem lead to more solid basics like safe, functional interiors, doors and windows that work, and no surprise OTA updates that move around important features in the glass cockpit.