These type of articles that do not breakdown the type of complaints are worthless.
The trend of increased complaints has been present for a few years now, but when broken down the increase comes vastly from infotainment and SW related issues.
And it is expected, SW complexity in the infotainment part has skyrocketed and automotive companies are in their core HW companies, not SW companies and are slow to adapt.
I wouldn't consider infotainment complaints to be a sign of drop in reliability.
Yeah; the infotainment system in our Ram has only had one major issue. So did the transmission, tailgate, exhaust manifold, and cruise control. Two of those five issues were life threatening, and one could strand the car.
The infotainment problem is comparatively minor: Sometimes it corrupts the GPS azimuth(?) data.
Infotainment complaints are not necessarily an issue with the car, either. They could just as easily be someone who has an issue with their phone, or someone who doesn't know what they're doing.
