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For the same reason in any other kind of industry, when things don't work they get refunded, and when things go wrong people get sued.

Software shouldn't be a special snowflake in that regard, and because it currently is, that is what allows business to disregad quality and good software development practices.

Even 1 euro shops and street food joints have a minimal set of quality standards they must adhere to, or get closed down when not.



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