I was one of those people who was hesitant to jump on the cloud bandwagon as a personal user, I didn't trust it. I didn't foresee the random account closings, but I file them under "service interruptions I can't predict". I don't own a business, but if I did I'd strongly question every attempt to give up control. There is nothing worse than having your business threatened by some crazy algorithm that won't stop banning you for who knows what obscure reason, or whatever the next thing will be in a few years. It's obviously an unaccounted for risk and it should be handled as one. If my business depends on it and I can't reposition fast enough, it could be disastrous.

I also distrust "free". If I'm not signing a contract, I have to assume I don't have any real recourse if something random like this happens.