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Unbundling Airbnb (peterfabor.com)
134 points by peterfa on April 1, 2022 | hide | past | favorite | 144 comments


Just point out one example of this that I think has been very successful, and that's MisterBnB for gay travelers.

I think a lot of straight folks don't understand the mental calculus that goes through a gay person's mind when they travel. I'm at the stage of my life where when I go on vacation, I want to relax and feel at ease. Why would I spend money to go someplace where I may feel unwelcome, or worse, unsafe? For example, there are a few Caribbean nations that are beautiful, but notoriously unwelcoming to gays. Jamaica can have someone else's money.

In an Airbnb, I don't think I've ever felt unsafe, but I'd also rather not feel unwelcome. I don't want to have to worry about some last minute thing coming up making the place unavailable if I mention my partner. With MisterBnB I know I never have to worry about that, and I know my sexuality won't rise to the level of anyone even caring. Even if that's true 80 percent of the time on Airbnb, I just don't want to have to deal with that 20 percent chance of having a bad experience.


And I think it's important to say that even if it's a 1% chance, that bad experience can be terrible. Not only are you suddenly stuck somewhere without a place to stay, but you're stuck in annoying situation because of who you are. So you've got this frustrating situation of scrambling to try to find somewhere else to stay, and you also get to feel bad about who you are. You can tell yourself they're bigots and it's not your fault all day long, but the sting of rejection is always there.

I think that's the thing that a lot of (not all) average white straight able-bodied cis-gendered people dismiss. Every slight, every rejection, even if it's not blatant it's in your head: I'm being treated differently not because of what I say or do, but because of who I am. On a good day you might forget for a little while, but you let your guard down for a little and there it is again. It's inescapable and you have to build resiliency in every aspect of your life to not get crushed by it.


It wasn't until I met some openly gay folks and I hung out with them that I realized how much energy goes into "is this situation ok to be gay in?" considerations. And there's almost never a sure yes or no answer.


Is that the reason for the LBTQ+ friendly tag you can add in google maps?


Yeah, it's honestly really nice to see when businesses add it because I don't then have to worry about showing up and having that awkward "oh. uhh, okay. guess i'll leave" moment.

The flip side is also sad but ultimately useful, I know to avoid shops that proudly display the Trump, Let's Go Brandon, Blue Lives Matter, Confederate Flag, Don't Tread on Me, the one weird flag that's like fuck Biden but written with guns, or honestly the American flag. And look, I completely agree with the stance "those don't necessarily imply homophobia," you can hate Biden and love the gays, you can love America and the gays, plenty of my conservative friends do, but the kind of person who flies the flags at their home or business is on a whole different level.


This is a useful model. It's not perfect obviously, but I and a lot of my gay friends do the same thing. I'm not going to put myself in danger just because you feel that I need to test the waters with self-proclaimed "patriots" and their associates.

Sometimes you'll be ok temporarily in those spaces until one of their friends/family shows up who's not and it becomes a problem. Generally, you don't have to wait that long.


This whole comment is just contributing to the toxic divisiveness that's permeating our country

> or honestly the American flag

this is especially disheartening. As a child of an immigrant family, one of the first things I'm going to do when I buy a house is proudly fly an American flag. I love our country and there are many reasons to be proud of it and its flag, and they're the reasons so many people want to immigrate here in the first place


Aren't you lucky that you can view the issue as "divisiveness" that can be turned off or discarded. Many people have to live with the concern and question on if they're going to be safe entering a building.

YOUR comment is contributing to the toxic division. You're witnessed someone sharing their world and what they do to feel safe - and you're telling them its wrong and they should stop. Maybe you can listen to them instead, understand that certain people live in a different reality than you. You should try to see what you can do to make the environment around you welcoming to others who may have different experiences than you. It is not their responsibility to throw their safety and wellbeing away because you don't like that people view some symbol of yours negatively.

> As a child of an immigrant family, one of the first things I'm going to do when I buy a house is proudly fly an American flag. I love our country and there are many reasons to be proud of it

I am an American born here, and I grew up with an American flag on my house. I would never move away, and I'm proud to live in America, one of the greatest nations the world has seen - if not the greatest. There are many reasons to be proud of it, yes.

Does it have problems though? Yes. It is NOT a perfect place. Not everyone here feels equally safe and respected. America has long a history of division. Slavery, JimCrow, Red-lining, the aids crisis, etc. Strong histories of division that are unfortunate and real and have long-lasting implications even today. Please realize that many people exist in a reality that does not show love equally to all. it is not a place where all men are created equal, and not a place where all men live equal - although that is a lofty and noble goal America has repeated for generations. The parent comment shared symbols that raise the odds that he (she?) won't be treated equally. They're identifying symptoms of the disease of inequity, not contributing to it.


> Many people have to live with the concern and question on if they're going to be safe entering a building.

Yeah, including me, thanks for trying to shut my opinion down too. It's laughable how people like you, who act so high and mighty about giving underprivileged people a voice, only want to do so when the underprivileged are saying what you want them to.

> They're identifying symptoms of the disease of inequity, not contributing to it.

I disagree. I claim they are contributing to it. Your opinion does not factor into my opinion, and I hope people like you can see how you're just exploiting the plight of others to serve your own views, rather than sincerely trying to help give them all a platform.


I am also a child of an immigrant family, but my prior probabilities put me on high alert around people who egregiously use the US flag (or flag of any nation at this point).

Maybe putting one on your house is OK, but the more fanatic you seem, the more on alert I am. Most normal people I meet just use it on 4th of July or something, but if you are draping yourself, your business, your car in it, then I assume you have a higher likelihood of being tribal for a tribe I am not part of.

And my experience is the people who fly the flag the most are the first to cheat on taxes and try to take advantage of others in society (especially not in their tribe), and then use that “patriotism” as a veil to hide behind.

Same thing with all the other signals Spivak mentioned.


It's important we don't confuse Patriotism with Nationalism. The former is about the individual and generally positive & good; the latter is faceless and evil.


Seriously I don't see any difference between patriotism and nationalism. Patriotism to me is mainly a veil to hide behind, so that one can argue that the kind of nationalism one self practices is not really nationalism.

An example is that many even quite left leaning people in the US (but also other countries) often start criticism of US politics with "I love my country, I believe it's the best country in the world..." how is that not nationalistic? You literally are saying you find all other countries inferior. Also what does it mean to love your country? It's completely abstract, do you love the people (I assume you certainly don't love every one), do you love the politics? What concrete thing do you love?

Maybe I'm colored by growing up in Germany during a time when (for very good reason) patriotism was frowned upon because we saw what it lead to. Maybe it's because I've lived in 4 countries now and I feel much more like a world citizen (even though I liked living in some countries more than others), but I find the concept of patriotism just doesn't lead to anything positive.


The way I see it, a Patriot loves their country and wants to see it become the best it can be. They recognize its flaws and want to improve it to make it the best country in the world to live in. They see people immigrating into their country as a compliment.

A Nationalist already thinks it's the best country in the world, and considers any criticism to be traitorous. They think being born there makes them superior to everyone else in the world, and doesn't want the country to be dirtied by immigrants.


I certainly understand where you’re coming from and why.

However, for me there is an important difference: nationalism is always “I support my nation because it is mine” whereas patriotism (can be) “I like my nation because of stuff it is actually good at”.

There’s certainly an overlap, and not just because of cognitive biases, but the latter doesn’t need to denigrate other nations when saying ones’ own nation is good.


I disagree.

If I said "I like Germany because it is comprised of the superior Germanic race" that would be nationalism, but under your definition it would be patriotism.

If you're saying that this is not within your definition, then I think your usage of "good" in your definition is question begging.


I think I can see where you’re coming from with that criticism, but if I’m right then my error was an insufficient example.

I would count “I like Elbonia because we have the best mud farmers in the world” as patriotism. It may be untrue (which is a separate issue), and it may be chosen post-hoc as the only way to stand out (ditto), but it doesn’t imply other nations are no good at farming mud.

I would count your quoted example as nationalism for the same reason I would describe "I like men’s football because it is comprised of the superior male race" as sexism, while I would say that “I like men’s football more than women’s because I sexually fantasise about men and not women”, isn’t.


> Maybe I'm colored by growing up in Germany

You are absolutely colored by that. Germany has one of the worst identity complexes in the world because of nazis. It's understandable when the modern-day personification of evil came to power thanks to German nationalism, but it is definitely an outlier when it comes to national pride. In contrast, look at what non-western countries like India or Korea are like: unabashedly patriotic, which is great for them


I don’t know where you’re getting your definitions from, but I don’t think they are widely agreed upon.


It's odd to attach "contributing to toxic divisiveness" to someone pattern-matching, rather than the people creating the pattern.

It's all signaling & identification, so if you don't want people seeing a Thin Blue Line flag & going "maybe that's not somewhere I want to be", talk with the thin-blue-line people & get them to stop doing the things that make some people want to avoid them.


> It's odd to attach "contributing to toxic divisiveness" to someone pattern-matching, rather than the people creating the pattern.

Eh, don't really like this concept as a general principle. 'Pattern-matching' can often just be discrimination.

FWIW, I think it is fine to make inferences based on what flags people are flying and avoid overly patriotic people.


Let's see if you're consistent

> if you don't want people seeing a predominantly black neighborhood & going "maybe that's not somewhere I want to be", talk with the people living in black neighborhoods & get them to stop doing the things that make some people want to avoid them.

Do you still think there's nothing wrong with prejudice, or in your words, pattern-matching?


The difference that hasn’t been addressed, which to me is fundamental, is that we’re talking specifically about behaviors done intentionally whose purpose is to signal membership into specific tribes.

I don’t know what the right way to address this because it’s become extremely common to not organize under explicit banners but instead make your membership known by not subtle dog whistles to maintain, again, not subtle plausible deniability. Like everyone does it! I could fill your screen with just the liberal/left/blue whistles I know about. This will always suck for the people who aren’t announcing their membership but the alternative is being ignorant to the groups de facto organizing.


> we’re talking specifically about behaviors done intentionally whose purpose is to signal membership into specific tribes.

Sure, but how do you know what tribes a person identifies with, if multiple groups use the same signals? How do you know an american flag means a proud racist or a proud immigrant (remember citizenship ceremonies are often huge accomplishments that immigrants deeply cherish). How do you know certain clothing styles mean somebody is a proud gang member or just a regular person who's a proud fan of hip hop culture? That's the point of my criticism. I personally am all for taking caution based on prejudice. I'm against people who are only okay with it if it's prejudice against people they dislike, but raise a fuss if people have prejudice against people they like.


Consistency is overrated. I could substitute words in anybody's statement to make them sound terrible.

And besides, I specified 'signaling & identification'. I may have missed where people were being born with thin-blue-line flags as birthmarks.

On the other hand, maybe you've got a point. I should be able to walk into any gun shop in the country with a "John Brown was justified, Sherman didn't go far enough" t-shirt & not see so much as a dirty look.


> This whole comment is just contributing to the toxic divisiveness that's permeating our country

What, we are supposed to ignore obvious and true signals that exist in the real world?


You can’t just wish away the state of reality by ignoring the clear implications of what symbols mean, just because you want said symbol to mean the thing you want.


My parents have always had a flag pole, but flags are expensive and don't always last long. I remember in the late 80's my mom bought a yard of some end-of-roll fabric and made a couple of flags out of them that lasted the better part of a decade. We got so many inquiries of "what country is that flag?" I remember it looked something like Norway...


That's really fun, it would be a good opportunity to insert a flag from some favorite fantasy series.


As a legal alien who used to live in the States, I would avoid any establishment showing the American flag.

It just felt like the place would be loudly and proudly nationalistic and as an alien, I would be more welcome elsewhere.


I’m sorry you felt that way. For most fellow Americans I know, displaying our flag is not intended to convey anti-immigrant or racist sentiment. It’s more often intended as an expression of support for the U.S. as our home and for freedom.

Canadians proudly do the same, FWIW.


Canadians mount flags far less frequently than Americans do, especially on private homes.

There are neighbourhoods where nearly every single house has a flagpole with the American flag in it. In my ~4km x 4km area where I walk my dog regularly, I can think of one house that has a Canadian flag—and that’s the Kwakwaka’wakw design (https://www.canadiannativeflag.ca).

There are occasional flag decals, but many of them are also Pride variants of the Canadian flag.

I see more Canadian flag decals on businesses (but usually in a group of decals, including pride flag decals, city decals, etc.) or maple leaf accents to business logos, in part because there is some signalling going on that "we are a Canadian-owned business" (even if it isn’t really true anymore, like Tim Hortons). I rarely see Canadian businesses flying a flag or mounting a flag in store.

Canadians often have Canadian flag patches or decals on luggage &c. when travelling so that it’s a signal that ”we aren’t American” because we often get confused with Americans and treated poorly because the Ugly American Tourist stereotype exists, with reason.

There’s likely to be a bit of a drop in flag flying because the signals have been sent by Canada’s white nationalists that the flag is theirs given their raucous and obnoxious displays in Coutts and Ottawa, which has left an even bigger distaste for overt nationalistic displays than Canadians usually show. (We are proud of being Canadian, but we’re not obnoxiously patriotic most of the time, and we are mostly disdainful of outright nationalists.)

There’s one other point: it is seen as downright unAmerican for a politician to not be wearing an American flag pin on their lapel. The Canadian equivalent is not wearing one of those crappy disposable Legion poppies in early November (we’ve seriously had politicians called out for wearing an enamelled poppy).


Most of the folks I know flying confederate flags think the same thing about that flag.

Personally, I care less about what I mean when I write and more about how people might read my writing.


> or honestly the American flag

Huh, that’s kinda surprising. I’m not American, but always had the impression that Americans used the American flag like the British use CCTV cameras — putting them everywhere essentially decoratively, because everyone else does, even in situations where they don’t add anything.

(I absolutely understand the problem with the Confederate flag: that’s much weirder than say the English (i.e. not U.K.) flag, which itself seems to only be used in the two contexts of football and nationalism).


Very much depends on the region. A lot of people, even people appreciative of our country, have come to view nationalism as part and parcel with American evangelical political leanings.


Not to mention, given the choice between figuring out whether or not "this" one is ok or just going somewhere that doesn't display any markers co-opted by bigots, it's just easier to go somewhere else.

No, not all X are Y, but if I'm going to have to spend time and effort to figure out if this X is Y when I could just not, I'm going to choose not. That's just easier for me.


Not all have the option, but many move to LGBT friendly areas. I can walk around in my neighborhood and walk into any establishment and I know it won't be an issue. Like others have said, the ease of mind in not having to check is nice. It's a temporary reprieve from the otherwise default state of having to be mindful. For people who don't have that option, it's good to have tags, for example if you're traveling somewhere rural or an unfamiliar area.


Every time I travel, I spend insane amounts of time browsing AirBnB to find a suitable place.

For example, I miss a "good table" option on AirBnB.

I have to manually discard over 90% of the listings after looking at the images because there is no table suitable for work. That is so time-consuming.

It's not that I want to work at home all the time, but still I need a proper table to put my laptop on. A proper chair and a monitor would be golden of course.

And there are a bunch of additional things I do manually too. For example reading the reviews. Meanwhile, I am pretty good at predicting the quality of a place by reading the reviews. The stars are somewhat of an indication. But not reliable at all. I had really bad stays at places that got 100 reviews and an average of 4.7 stars. Hosts have too much influence on this metric.

Here are two examples of positive signals that help me find nice places:

1) How long the reviews are.

Hosts can remove bad reviews. And they can manipulate their guests into writing 5-star reviews. But they cannot really manipulate them to write long, enthusiastic reviews with many details.

2) How many of the reviews say "I have stayed at many AirBnBs and this one was one of the best".

This is something I usually write when I particularly liked a place. And it turned out a good signal to find nice places.

I often wonder if one could build a business by creating a site that lists a small subset of AirBnBs that are manually vetted like this. I already wrote my own web based tool to organize and sort AirBnBs that I am interested in. So it would not be a lot of work to make these lists public.


Hotels have solved this problem. Each brand more or less offers the same quality across the US. You only need to see a few photos to know what options you have. Most of the rooms are the same design, same furniture. And its common for them to have desks and computer chairs. Consistency.

Why are you still using airbnb?


They also very rarely have kitchens or washer or dryers for long term stays, or monthly discounts (advertised at least). If you’re just there for a few days stay over sure hotels are a fine choice, if you’re staying for a while they often won’t be particularly well suited, and finding one that is will take just as long as searching AirBnB.

Like the person you responded to I also spend a great deal of time searching for suitable long term stays. I think there is a large gap in the market for reliable brands/services with solid customer service (which AirBnB lacks) and amenities for modern longer term tech travelers (desks (ideally standup), fast wifi, kitchens, suitable space for 2 to work separately, washer/dryer, etc). If I could just look in a city and say “oh there’s a X there around an area I want to visit, I’ll just book that” it would be oh so nice.


Serviced apartments (and to a lesser extent extended stay hotels) try to cover that niche, but they're pretty thin on the ground outside of major cities. I think Sonder was also trying to do that kind of thing but I have no idea if they've expanded outside of SF and one or two other cities, or for that matter if they've shut down in the past couple years.


Yeah I've tried that route but the lack of reviews and difficulty finding usually ends up not working out. Sonder has expanded, but has fairly mixed reviews whenever I chase them down. It does seem promising though so I do continue to include it in my searches, it just hasn't been able to provide a great solution yet for what I've been looking for.


Many "extended hotel stay" chains offer amenities likes kitchens and laundry. Most have "Extended Stay" somewhere in their brand name. Marriott's relatively common brand in many major cities is Residence Inn. To my experience Residence Inns are quite reliable.


Yeah Residence Inn is the most common one I look for as well of this type, though they're not all like this, and the ones that are often aren't price or review competitive, thus it rarely wins out. I do definitely look down these avenues though, and if they were more common or at least consistently highly reviewed (I'll pay a premium for reduced cognitive load if the experience will be reliably positive) I would do them more often, but it's just not common enough to be a reliable solution from what I've found.


If I want a clinical office space style room I'll use a hotel.

If I want something different or fun, or a place that's shared so I can talk to people, I'll use airbnb.

Airbnbs also tend to be cheaper for longer stays (more than 4 nights).


Can you link to an example?

The type of standardized hotel room you describe sounds like the small rooms that are made to sleep during the night and leave during the day. Not for "living" in a foreign city.


Homewood Suites is designed to accommodate longer term guests. I spent around 2 months in one years ago - full kitchen, separate living room and bedroom. Laundry onsite.

I believe Candlewood Suites is the same, but less "upscale."


I’ve had decent luck with Residence Inn. Full kitchen and separate bedrooms.

The sofa mattresses are terrible though.


I’ve never experienced a good sofa mattress. Have you?


Not that would be comfortable for an adult, but the newer Courtyard King Size rooms have single-person pull-outs that I think are a lot better than what they have at Residence Inn.


If you don't need a kitchen, DoubleTree by Hilton typically have desks. Some locations have full sized ones (4-5 feet).


Because for the same quality, hotels are easily 3x the price. Consistently.


This has not been consistently true for me. Maybe for long-term stays (week+), but certainly not for for a day or two after adding in all of the cleaning fees, etc.


It may be true if you have a large family and stay for a while. A 4-5 bedroom house would be a lot cheaper (and more convenient) than 4-5 hotel rooms.

Of course, large families are the exception not the rule nowadays.

Personally I don’t have a large family and the inconsistently with Airbnb means we don’t use it often at all.


I traveled extensively in 2021 and routinely I can find weekend stays on Airbnb, for the entire place, between 250 to 350. Two star Hotels (la quinta, HIE, etc) routinely want 400-600+. It's total insanity.


Where are you traveling that hotel rooms are that expensive!? Up and down the US east coast, there are plenty of perfectly good two-queen-bed rooms for under $100 per night. I recently stayed in downtown Boston in a boutique hotel for $130/night and the surrounding hotels were all under $175/night.


What hotel is this? If you don't mind me asking.


> I often wonder if one could build a business by creating a site that lists a small subset of AirBnBs that are manually vetted like this.

s/AirBnB/lodging --> A travel agency?


It's hilarious to me how many people deep in tech think they've come up with a new idea but it's literally the entire proposition the new tech destroyed.


Yes, all of these disruptors rediscovering the core issues with the segment they're in and why the sectors they disrupted operated as they did.


And then they 'solve' it by setting up a company that does the same as they used to. But actually they've just destroyed an entire industry and replaced it with a single company that now has a monopoly on everything.


Nah, not true. Travel agencies controlled the access to the booking systems. That was their only role in the value chain. So basically, they would put in your dates, look for options and then make a booking with your detailed info.

Help, guidance, recommendations, curation were MOSTLY off the table. They are and were of course exceptions. But in the end, quality selection IS a new proposition.


I don't think this is the case at all. Curation was the entire purpose of a travel agency.


In the 80s/90s, travel-agents had a terminal that would allow them to search for and book travel much as one would do with Google Flights/Expedia/Travelocity today. Access to those networks cost real money, so travel agents became middlemen.

Many agents did curate trips (or sell packages), too. In the best case, if your trip went sideways, they could also assist in rebooking/other options.


yup. curation is the whole reason I still use travel agents


I've seen many of these curates websites. Hard for them to get significant traffic that would attract supply (hosts).

Recently saw a little project from Czech Republic curating cottages with workspace: https://pracujvprirode.cz/


> Hosts can remove bad reviews.

Yes and this is so frustrating to me that I'm going to force myself to use hotels more.

What people don't understand is how one manipulates information not from what one says that's false, but in what one omits.

We know for a fact it's easy for a host to remove bad reviews. Take a look at the AirBNB subreddit, which is run by hosts. They actively tell each other how to get rid of reviews. Biggest tip: find something in the review that is 'not something the host has control over'. Boom, success, the entire thing is silently canned, and the writer will never get notified.

I got burned a lot with crappy experiences the last few years. My biggest issue was unexpected noise never mentioned in 20 reviews. One apartment had a bedroom attached to the top floor of an elevator shaft, making clanking noises. Another had THREE restaurant courtyards literally in the yard.

Caveat emptor with AirBNB, because you won't get to leave early and get a refund, whereas hotels are often negotiable.


I ran into basically these exact issues (and a few more) while living/working from Airbnbs for 6 months last year.

So, I built a Chrome extension called Offie that helps other remote workers using Airbnb view info about Wifi and workspaces from the search page:

https://www.offie.co/chrome-extension

After launching the Chrome extension we realized that to actually solve these problems will require a managed marketplace where all properties are vetted to have fast, reliable Wifi and high-quality workspaces.

We're working on launching an MVP marketplace for that in Austin, TX by mid-May. We've got a waitlist on the site to be notified when we launch if interested!


> I had really bad stays at places that got 100 reviews and an average of 4.7 stars.

One red flag I always look for is a stream of comments mentioning only "good location" and nothing else.


>One red flag I always look for is a stream of comments mentioning only "good location" and nothing else.

You say that, and I believe you mean it, but that could actually be a good sign. Example: I'm looking for a place to stay that is close to the beach. I need the location to be good - if the interior of the BnB is bad, that isn't a big deal.

Additionally, my definition of "close to the beach" is unusual. There are plenty of places "10 minutes away", but we need to read the reviews and look at maps for public access. I have a lot of small children, and my wife and I are mapping out how far a walk it would take to "get sandy"


He's not saying that good location isn't a good sign. He's saying that a stream of copypasted "good location" comments are common in reviews, and if you see loads of them on a single listing it's meaningless and not an authentic review. However, a few isolated "good location" comments are more likely to be authentic.


What also came into my mind is that only the location is good about the place, and there are other issues like noise or cleanliness.


I used to go through a very similar process while booking longer stays for remote work trips. Now it gets even more complex as I have a baby, what means more parameters to consider.

What I found useful is this Chrome plugin that automatically searches in reviews keywords like "wifi": https://chrome.google.com/webstore/detail/roamer-airbnb-inte...

Curating Airbnb listings ideal for work (desk, office chair, good internet) in interesting travel destination can be actually a good MVP. Something like crowdsourced (and cheaper) version of https://wander.com/


The most annoying things for me are:

1. If I set a filter, use it! As it is, it will show results matching filters first, but then also shows those that don't, and it's not obvious enough

2. When hosts have claimed to have amenities they don't have, and when hosts don't properly set what amenities they do have - makes it difficult to use filters to find what you actually want


The filters thing is a general problem with search because it's really difficult to distinguish between:

1. X is a must-have; and

2. X, Y and Z are all on my wish list so I want to see the most matches first.

Even Google is kind of awkward with this. It used to be you could add + to a term (before the Google+ boondoggle). Now you have to quote things.

Other sites will do so for specific criteria. Take a real estate portal: the bedroom numbers will be absolute but it may include surrounding areas to what you specify. Or there may be an option to turn that off.

It is frustrating but I can see why sites err on the side of caution by treating it as a ranking suggestion vs a hard requirement.


> I often wonder if one could build a business by creating a site that lists a small subset of AirBnBs that are manually vetted like this

A couple questions:

Why wouldn't Airbnb build this vetting process as a feature of their service if/when you're successful?

Once you've reached scale, what would make your service more valuable than Airbnb's attempt at copying it?


> Every time I travel, I spend insane amounts of time browsing AirBnB to find a suitable place.

I absolutely dread having to go through the airbnb search. Just a better (lag-free) interface would already go a long way. The map is just awful. A neater way to search through listings would be nice.

Maybe something like nitter (for twitter), but for airbnb.


I think it could be implemented as a browser extension. 8/10 people found this property has a suitable workplace. The lenght of the average comment is 56% shorter than usual


Great idea. You should submit it here: https://twitter.com/bchesky/status/1477764672640073728


Where would the "8/10" number come from?


From other users of this extension


So crowdsourced data.

Certainly worth a try.

The tough question is the business model of the whole thing.


Why does a browser extension need a business model?


airbnb needs to categorize listings by purpose rather than popularity. They have a huge network of users that have already solved the issues that other users will face.


Another thing I always look for in the comments is quiet/noisy.

Sometimes I will look for that before even looking at the pictures.


Exactly! And it is also important to check for noise especially in recent reviews (which AirBnB does not let you find easily) to avoid staying next to a construction site.


Do you also spend insane amounts of time while searching websites like Amazon or BestSecret?


> Hosts can remove bad reviews.

That part isn't true. Airbnb doesn't allow hosts to remove negative reviews.

I used to Airbnb my place, which was well reviewed. I had one negative review from a problematic guest that I felt was unfair, and when I contacted Airbnb to have it reviewed, they were very explicit about not removing reviews regardless of the situation.


As a counterexample, I've had the only bad review I've ever left removed after a couple of days. I don't know how frequent it is, but it made me lose a lot of trust towards Airbnb.


There is 'laptop-friendly workspace' as a checkbox, but not always accurate.


Yes, but every host who has a wonky, round kitchen table made from plastic checks those. So it does not help much.


Would be actually a useful filter if a kitchen table doesn't count as 'laptop-friendly workspace'


Or your own lap.


Hosts can remove bad reviews? Never worked in my years of hosting.


One way I witnessed is that a host deleted their premise after a bad review and then relisted it.


I sometimes wonder, who are the brave and adventurous people that choose to stay at an airbnb with 0 reviews (in a foreign country).


I have done this in Ukraine when the host had other properties with many positive reviews, and offered a 70% discount for the first stays at the new property with zero reviews. The experience was great, and I even ended up extending my stay.


I did, once I realised that the only reason Airbnb reviews exist is to make amazon reviews look authentic.

I have mentioned elsewhere in the thread that this actually worked out as my best ever stay. OK, I got lucky that time.


What’s funny is that in France we had various alternatives to Airbnb for so long before Airbnb that Americans are completely baffled by the choice when they learn of them.

Actual upscale bnb? Gîtes de France.

I’m coming with 20-30 friends -> gîtes pour groupes, you’ll get an industrial kitchen and dormitories.

Those things existed long before the internet.


(As someone whose family has often hired gites for holidays) Airbnb just offers simplicity and centralisation over the previous offerings. Less regular gite-hirers might not know of the precise businesses to go to, to hire a gite.

Taxis existed before Uber; but it was the app (handling location, real-time updates, and seamless payment) that changed things.


> Taxis existed before Uber; but it was the app (handling location, real-time updates, and seamless payment) that changed things.

I disagree - the game changer vs previous minicab offerings is the centralisation. Instead of ringing 4 companies and being given different waiting times by each etc, a single source tells me (initially, before the inevitable split into lyft et al) what the next available cab time is.

In the same way that early netflix felt like a game changer because I had loads of stuff in one place. A lot of the utility drains away as soon as competition appears again and you're back where you started.


In Brazil's delivery market what happened was first there was a company centralizing all delivery phones in a single phone number, but their web interface was very bad and there was no app. The company that went on to first centralize the whole thing using advanced user interfaces won, and eventually bought the first company.


Let's not forget the value of a reputation system. Both parties have an incentive to be reasonable & avoid getting kicked out of the platform.

Yeah, it's not perfect, and some bad actors abuse the rating system: "the driver wants me to wear a mask? I'll report him for unsafe driving" was one that I heard before.

But ultimately, knowing there's a record of whose car I went into makes me feel safer than riding with an unvetted driver that no one else knows I'm with.


One contributor to Airbnb's success was making things like this accessible to international travelers. It's that whole "live like a local" vibe.


"live like a local" while actively helping to destroy local communities. Such a great vibe!


It's the American dream!


Oh no! Xenophobia!


I take it you've never lived next to an AirBnB, or in a city that has housing issues in part because of AirBnB. It's horrible.

I have friends who lived next to one for a while, and the noise at all hours of the night from guests who don't care because they'll be gone in a week was awful. Likewise, I currently live in a city where the housing supply doubled once AirBnBs were put back onto the long-term rental market during the pandemic. It's also a city with one of the worst housing crises in Europe.

AirBnB directly harms the local people of a city, often causing rents to raise, rowdy neighbors who don't give a damn about quiet time, and forcing actual locals out of the city so tourists can feel "at home". Not to mention AirBnBs are not considered in urban planning the way hotels are, since they mostly exist in areas that are planned for residential (for, y'know, the residents of the city) use. It has nothing to do with xenophobia. Tourists are welcome, but can stay in hotels and stop taking up the housing supply of the areas they visit.


How is that the travelers' fault? It is the residents of the city themselves who are making the rentals available.


I think a lot of them are not on Airbnb, that's the trick. American people might be a bit chocked, but a lot of those places are not really made to make money, or their owners are not trying to grow that business.


I always disappointed there wasn't a site called GiteHub.


or you can up-bundle airbnb. I would like to be able to pick "2 years in <nice place>" as a package that includes everything from home to food/gym/car etc


I tried this via Airbnb in Spain and ended up moving from place to place instead. I never actually found a location where I could work properly, to the extent that I rented a separate office some of the time. Patchy internet almost always, cheap furniture, base level electricity that would trip out if you had two appliances running at the same time, and #1 problem NOISE all of the time.

I'm not sure that Airbnb is the actual problem here, for me it was the host's expectation that people will just throw money at them whilst all they have to do is provide the location. The one half-decent place I stayed was, ironically, the only option without a hundred or so glowing reviews.

Alternatives to Airbnb exist for every niche and, in my opinion, you generally have a good idea of what you are going to get from the outset rather than with Airbnb where it is always a gamble - regardless of how much money you are willing to spend.


I've never had a good Airbnb experience. There is simply no incentive for hosts to provide good accomodations. On the flip side, hotels that cost as much as typical Airbnbs provide a drastically better experience. After paying a fortune for yet another lousy Airbnb a couple weeks ago my wife and I agreed we'd never use Airbnb again.


And I think the reason is that AirBnB hosts have no incentive to improve anything. Because there's always another sucker. Who cares if city41 never stays again or if city41 tells everyone never to stay at Bob's AirBnB in Paradise, Nevada. Bob doesn't give a shit.

Bob only needs to convince one person to stay at a time. That's it. And then it's relatively easy money. Especially considering that while the lodger is staying, you don't have to do hardly anything. You spend a couple of hours cleaning up after they leave, and that's it.

Hotels need to convince everyone to stay. True, while they can eat the cost of one or two lodgers, they can't become known as a place with bad lodging. Hotels have operating costs in the millions. They have staff, they're turning over rooms daily, cleaning every room daily, industrial HVAC, a bar, a restaurant (or two), sometimes a tiny convenience store, concierge services.

Hotels are invested in you having an acceptable stay.

Not going to lie, when travelling, I tend to gravitate towards national chains for lodging. While I'll never find the true wonders of the whatever of living like a local or what people claim AirBnB provides, I'll never have a truly shitty lodging experience either. It's one of the areas where I'm not looking to have an adventure.


I prefer hotels or apart hotels too.

I've never had a perfect-five-star Airbnb experience either, but all my reviews have been very positive.

Airbnb guests and hosts need to get good reviews so there is an incentive to give better than real reviews in both ways.

One of the best ways to read reviews is looking for what reviews don't mention. Like no reviews mentioning the place is quiet or clean or having comfortable beds.

I would say I've had better experiences at Airbnbs attended by the property owner (like people who rent their extra room), than those attended by a co host or a subletting company. These are easier to find in non touristic destinations.

There's those that "game" the pictures so it looks nice and colorful, but have bad quality furniture and cheap dollar store everything. Those are better to avoid


Problem is, the neighbours of airbnbs are often airbnbs themselves, so you get a stream of incoming people who don't care about noise.


In Spain you need to make sure they have fiber, and not some satellite internet (surprisingly common). Other than that, yes, noise is a huge problem for us foreigners in Spain. Most landlors opt for the smallest kWh electricity contract as electricity is one of the most expensive in Europe.


There is a couple of very nice coliving+coworking spaces in Spain in case you would like to try this experience again.

My favorite are Sun & Co (https://sun-and-co.com/) and Sende (https://www.sende.co/)


I tested this concept with smarthubs.club (digital nomads living and traveling around the world with everything included). We started in Spain, and used 4 stars hotels to standarize the experience. Although it worked during the pandemic, hotels are now reluctant to change their business models, and they will not accept the required conditions to make the business model viable and expand the concept to other hotels/cities


Hotels suck anyway. I can't imagine why anyone would want to pass through a reception and a bunch of corridors just to arrive "home", at a small room with bad furniture, and it isn't even cheap.

It might make sense if you just need a place to crash after a long day of traveling, but it's not a way to live.


I don't visit foreign cities to 'live'. That's for the locals -- they're the ones who deserve to be able to live in the towns they work in, not be driven out because of AirBnB.


> I can't imagine why anyone would want to pass through a reception and a bunch of corridors just to arrive "home", at a small room with bad furniture, and it isn't even cheap.

You just described living in a major city. Thats my life in my apartment in <Major West Coast City>.


That might describe SF. Or student dorms. Most cities I've been to aren't like that.


Any apartment building has corridors and halls to get to apartments. Any expensive city has small apartments. Any high-end apartment (or big complex in a city) has a doorman/front desk.


What were the conditions hotels didn't want to accept?


Good idea for people working for 2 years abroad for a job opportunity. It might be part of the package and the employer offloads it to your company. Imagine how productive your exec hire will be without having to deal with all that.

I imagine it coming with a concierge app so you can add or remove stuff and the push of a button.


I'd pay good money for this. A year long "staycation" sounds amazing.


You mean real estate agent?


Never rent through a real estate agent. You're at a disadvantage, they're too good at screwing tenants.

Look at it objectively: two people have to be able to make a profit off of you in this arrangement (the owner and their realtor) and both of those margins will be pretty fat since neither of them is a long-term employee of the other, like you'd see in an apartment complex with an on-site manager.

Real estate agents are always on the landowner's side. Just accept this and the whole system will make more sense (this goes for buying or selling a house too).


Yes, according to my experience the owners who actually care and will solve any issues are not using real estate agents. Only those who want to be 'hands off' do. It usually ends up not being a great experience for everyone involved.


My experience is that the owners not usings agents are the cheap ones that will cause trouble for everything and not pay up for renovations and things breaking down. Hands off owners are the best as they just let the agent handle things professionally instead of trying to save a buck by calling illegal workers to half fix everything, then steal your deposit because things are broken when you leave. I have not met any of those magical owner that fixes everything correctly and would go the extra mile and I actually wonder what would be their inventive to do so, when simply having an agent take care of everything would save their time.


I (hope) I’m like this. Im not handy at all, and have a tenant. When a problem arises for them, I just call the appropriate person (plumber, handyman, etc..) to come fix it. It’s the same thing I do when a problem arises in my own house. Problems don’t tend to come up too often, maybe once every few months, so I don’t see why I need to pay someone to handle this stuff for me.


This has not been my experience as a renter and as an owner. The realtor's margins for renting are quite low, which means they try to make things as smooth as possible for everyone, to minimize their work: in particular, they try to get the house/apartment rented as soon as possible, to make as few visits as possible; the also have an interest in the tenant staying the longest time possible. As always, I guess it depends on your real estate agent, though!


I'm going to go for personal assistant in this case.


that s not what real estate agents do here. but it might work with some kind of "local agents" that arrange all things for you before and after , making the moving easy and seamless. there are relocation experts in many major cities, they all have differnt websites and all. someone should unite them under a gig platform (this was actually an idea for a website i made some time ago)


There’s sabbatical homes[1] which does that. Say someone lives abroad for a year, and doesn’t want to go through all the hassle of moving out all of the furniture or parking their car in a safe place for an entire year just to rent it for that time. And the same for the person who’ll be renting, they might be in a similar position, just reversed.

[1] https://www.sabbaticalhomes.com/


Those things are a pain to sort out in the short term, but irrelevant in the scale of 2 years, or even 6 months. Which is probably why it's not a thing.


There are a few companies doing this. The most established one is probably Remote Year.


I would gladly pay a premium for an Airbnb style home in my chosen location with an emphasis on month long stays for digital workers. This basically boils down to amenities like high speed WIFI + a comfortable office chair and desk. Airbnb's 'dedicated workspace' is a joke of a filter with hosts claiming a side table with a stool is one. Also there needs to be an in-unit laundry filter!


I think I missed how the article’s initial premise is worked around by Wander. How is it avoiding competing with AirBnB unbundling itself (ie Luxe)? Isn’t that basically what the author says not to do? Is the only difference that Wander managed to acquire a large VC round?


The premise is that Wander is "10x better".

Whether or not that is true is of course a matter of opinion, but as I'm not in the business of spending upwards of $1k a night on accomodation, I don't think I'm the target audience and thus in no position to make that judgement.


Sure, but the article is completely devoid of content to explain how Wander is 10x better. Almost reads like an advertisement for Wander without any actual content.


My understanding from the article is that unlike AirBnB, Wander actually purchases the homes - so they can kit out every property in their portfolio to meet their specific market.


assert(unbundle(bundle(airbnb)) == airbnb)




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