I've bought at least two computers' worth of parts from Newegg, and generally had a positive impression of them, in part because of stories here about how they stand up to patent trolls. However, their reputation has indeed taken a dive. When they had coupons for 4 and 8TB Samsung SSDs last week, several comments on a deals forum pointed out this very incident.

I watched a couple of the Gamers Nexus videos, and even the most charitable explanation is pretty damning. One of the related links on YouTube was a former Newegg RMA inspector, who gave some background on how things used to be done. Even if this is limited to open box items, which I would rarely if ever buy online, it gave me enough pause to pass on the SSD deal.