Eh, I’ve purchased a bunch of Lutron Caseta dimmer switches from Amazon Warehouse, and I’ve several times received what was clearly a fraudulent return (the switch is obviously not a smart switch and doesn’t look like the picture on the box). Clearly return handlers at Amazon are not careful at all — basically they saw a light switch and said “yep that’s it” without looking more than the 0.1 seconds required to tell it’s not even remotely similar to the item supposedly being returned.
And it’s bound to happen. The issue here is that Newegg is not careful, as well as not trying to help the customer once they sell them something broken. Amazon makes up for it by basically blindly trusting the customer.
