Maybe I'm in the minority, but my issues with apologies from CEOs or companies is that they are generally lacking action or avoiding accountability. In this case, the apology like any somewhat genuine one adds to the note. It's the difference between "Sorry we lost your data." and "We have taken the following significant actions to make sure this never happens again, and have provided the following services and/or compensation to make it right to you. We are sorry."

And I'm someone who generally finds Musk hard to like.