"We recently became aware of some erroneous subscription renewals made by our platform and traced the root cause to a major bug in downstream database technology affecting a very small number of accounts. Nonetheless, we working hard with our database provider to resolve the issue.
In the meantime, if you are affected and believe you might have an unsolicited subscription, please contact our billing department by fax at 212-345...."
Actually had this recently when helping out a friend who was targeted by a shady debt collection company. The only way their lawyer would speak to us is through fax, in order to try to act as a barrier to anyone actually trying to dispute their bullshit.
And then nobody is aware of the huge breaking change in a popular open source library. This isn't "professional", this is your legal team making things worse.
"We recently became aware of some erroneous subscription renewals made by our platform and traced the root cause to a major bug in downstream database technology affecting a very small number of accounts. Nonetheless, we working hard with our database provider to resolve the issue.
In the meantime, if you are affected and believe you might have an unsolicited subscription, please contact our billing department by fax at 212-345...."