They were talking to this NYT employee after 3 minutes (not too long IMO). The employee wrote in the very first message:
> [...] May I ask why you are canceling?
At that point you should say:
> No. Cancel my subscription.
Then, they'll always give you a counter offer nonetheless:
> Are you sure? We can offer you xyz.
Then you explicitly say that you won't negotiate:
> I won't negotiate. Cancel my subscription.
Maybe they'll give it one more try, but if you don't budge they'll back off. And then, at the end, you write:
> Thank you for helping me, have a nice day!
Because these people don't want to be sleazy. They would get a better job if they could.
They were talking to this NYT employee after 3 minutes (not too long IMO). The employee wrote in the very first message:
> [...] May I ask why you are canceling?
At that point you should say:
> No. Cancel my subscription.
Then, they'll always give you a counter offer nonetheless:
> Are you sure? We can offer you xyz.
Then you explicitly say that you won't negotiate:
> I won't negotiate. Cancel my subscription.
Maybe they'll give it one more try, but if you don't budge they'll back off. And then, at the end, you write:
> Thank you for helping me, have a nice day!
Because these people don't want to be sleazy. They would get a better job if they could.