Wow, had similar. I cancelled online, they said my account was in good standing, nothing owed, and killed my t-mobile.com account.
A few months later I got a collections notice for $500 from t-mobile, went to a t-mobile store, said that my account looked weird, and they had recorded me as not owning my phone, despite a clear account history that I paid full price for the phone and didn't owe anything.
Still get collection notices, but it's now over 7 years, and my credit card recovered by some 70 points or so when it aged out.
I don’t know if it’s American-only, but it’s definitely common place in America. These stories are particularly bad but none of them are surprising to me.
I actually found the NYT cancellation process to be relatively painless to be honest. That’s how accustomed I am to painful cancellation experiences.
A few months later I got a collections notice for $500 from t-mobile, went to a t-mobile store, said that my account looked weird, and they had recorded me as not owning my phone, despite a clear account history that I paid full price for the phone and didn't owe anything.
Still get collection notices, but it's now over 7 years, and my credit card recovered by some 70 points or so when it aged out.