I was thinking about a similar experience I have each time I need to do anything with any larger institution in the UK. For instance, if there is a problem let say you have with the bank because of their business policies, and if you get transfer to the agent, talking with the agent is even more annoying than talking with the bot. Employees here are trained to go by the script, so there is no thinking, no logic, no reasoning, if it is not in the script they will just go on and on, in the same loop like a broken gramophone record. Usually, humans should be more helpful, but in quite a number of cases, when things are exceptions to the book, that simply does not work. I personally find that type of behaviour super frustrating, wanting me to stop any kind of business with that organisation, for ... forever. Any similar stories in other countries?