> Do they really think that they can curve their churn this way? I'd bet that a ... | Hacker News

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		jdauriemma on Feb 18, 2021 \| parent \| context \| favorite \| on: Before buying a NYT subscription, here's what it'l... > Do they really think that they can curve their churn this way? I'd bet that a small percentage of cancellation requests are waylaid by these sorts of underhanded tactics. Even if the success rate is low, it's still not zero.

rjmunro on Feb 18, 2021 [–]

But are they measuring the effect of people telling their friends how bad the experience was, or posting it on HN?

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