Why? Making a phone call removes middlemen from the process.
When I order food over the phone, the only people who need to take a cut of the transaction are the restaurant and maybe the credit card company if I don't pay cash. I can also be confident that my tips are going to the person whose hand I place them in.
When I order online, there are umpteen different companies taking my data and the restaurant's money, and they often obscure where fees and tips go. To me, it seems absurd to involve so many parties in such a simple transaction.
The experience is also usually fungible. Talking to someone doesn't take longer or introduce more error in my experience, so I usually prefer it because there are less externalities and fewer complexities.
When I order food over the phone, the only people who need to take a cut of the transaction are the restaurant and maybe the credit card company if I don't pay cash. I can also be confident that my tips are going to the person whose hand I place them in.
When I order online, there are umpteen different companies taking my data and the restaurant's money, and they often obscure where fees and tips go. To me, it seems absurd to involve so many parties in such a simple transaction.
The experience is also usually fungible. Talking to someone doesn't take longer or introduce more error in my experience, so I usually prefer it because there are less externalities and fewer complexities.
Different strokes for different folks, I suppose.