I am looking to register a domain for a product ending with .com and its taken and the current owner is asking for exorbitant fees. How important is .com for branding & customer acquisition ?
TLD matters to a certain extent. What is your main woe is that the name itself is already taken, so particular TLD (.com or any other) doesn't matter that much. Which TLD to pick is entirely different concern. It largely depends on your target market. Unless your target market is niche specific, tech savvy or limited to a certain geography, .com is a given.
Make sure .com owner doesn't hold related name copyrights and trademarks.
Then - the typical concern is that your potential customers will start typing "YourBrand".com instead of "YourBrand".blah and .com owner might as well decide to redirect traffic to competitor or do other unhelpful activities.