This is a recent email I got from Facebook Support team regarding a vanity url for my business. I could swear this guy is a robot or a script, and I wonder if Facebook is using the technology described in the article:
----------------
We’re sorry, but we’re unable to process your request because another entity has made a previous request concerning this username. If you are still interested in claiming the username, you may contact us in 60 days for an update about its availability.
---
You have reached the right channel for these requests. As mentioned earlier, we have no further information to share with you concerning the username "xxxx" (marked out). We will be unable to assist you further from this alias.
A human who had to write several dozen support answers?
Naming collisions have to be a common occurrence for Facebook. It’s sufficient to write exactly one mail for such cases. There is no need to re-write or change things around, it’s always the same answer to the same question.
Using a robot to write stuff like that seems wasteful – I don’t even think it would currently be possible.
----------------
We’re sorry, but we’re unable to process your request because another entity has made a previous request concerning this username. If you are still interested in claiming the username, you may contact us in 60 days for an update about its availability.
---
You have reached the right channel for these requests. As mentioned earlier, we have no further information to share with you concerning the username "xxxx" (marked out). We will be unable to assist you further from this alias.
----------------
What human being talks like that?