I'm thinking to take this experiment a bit further and actually optimize this further. It would be cool to provide this a solution to businesses as a platform independent support ChatGPT bot.

A couple of startups are doing that in 2023 YC cohorts, and we're doing something very adjacent in our startup as well. Exciting space though

I've fine tuned ChatGPT on our intercom support chat history and the results are incredible. ChatGPT picked up knowledge about our business (Magicul.io provides tools specifically for UI UX designers). Would love to hear your thoughts and if you have ideas for more blog posts?

I did have a video call with my doc the other day and he mailed me a prescription. Which then got scanned by my digital mail box (caya), then it got forwarded in physical form to my house and now I can finally in person go to the pharmacy with the actual paper and get it... LOL.

The Figma acquisition by Adobe triggered us to take things to the next level. We want to open our design file format and enable people to use a design editor that does NOT tie them to one specific eco-system. We are working on an editor that can open any design file format.

Is more info on the format itself publicly available?

That’s how one opens a format. Is a format even copyrightable?

What is the difference in copyrightability between a file format and an API?

Heya, we've build the site in NextJS using FelaJS and xState. I really can't recommend xState, but we're really happy with NextJS and Vercel in general. Our designer works in Figma and thats were we build the designs first.

Hey, XState creator here. What did you not like about XState? Hopefully there are areas we can improve on or questions we can answer. Or maybe it wasn't appropriate for the project?

Appreciate the honest feedback. We get that a lot actually, if you reach out to our customer support team we can convert a small file for free for you. Our converter literally almost everything, prototyping, components and what not. Maybe we should add a free trial tho.

> We get that a lot actually

Now think of all the people who never tell you and just move on. They don’t get to use a useful tool and you don’t get the customer. Lose-lose.

> if you reach out to our customer support team we can convert a small file for free for you.

Which costs you money via the time spent on support.

> Maybe we should add a free trial tho.

From your grandparent comment, it seems you offer different prices based on the number of artboards. Maybe the trial is instead a free tier which only works on files up to X MB in size with at most Y artboards.

> Now think of all the people who never tell you and just move on.

This.

> Which costs you money via the time spent on support

And this.

But the most important thing is what for any (we based) service I expect a zero amount of friction.

Contacting support is way too much for my 21sr century ass.

Edit: I leave the typos as a reminder not to drink and comment.

But then you can’t test the conversion on realistic ”production” files, and you may miss something. Better not limit features, only amount of files and speed of conversion (the queue / progress bar is a good place to remind free users of the fact.)

This also nets the company lots of good karma by letting many others out of one-off binds where they are stuck with a file they cannot open.

Getting the company name out there as a dependable savior will make your brand stand out in casual conversations.

Then it will be an easy sell to agencies that actually use these kinds of products and are willing to pay for them.

However, don’t try to upsell from the free tier, and don’t make it annoying to use. It will make people avoid the free service. You want users to tell others of the great service that saved their bum just before the looming deadline.

And with that particular name, the company could even base its marketing on literally that.

I think most concerns come a lot from the point of view of trust that the converter does the right thing. If I take a designer XD file, convert it to Figma and give it to a developer for implementation, I want to be sure that they don’t waste billable hours making a wrong gradient or battle some odd masking issue. As a consulting shop, we tried some tools, for example Avocode - but ultimately cancelled it. Tools were usually 95% correct, but because of the remaining 5% we’d end up still paying for the zoo of Figma/Sketch/Adobe/Invision. Oh, and still needed those cause designers would forget to mark assets as exportable and Zeplin can’t pull assets unless that’s done. </rant> :)

Sooo, a preview or a trial or some recourse like easier refunds (even back into credits) would be to improve the perception

I think we're already too invested. The SEO took a big hit and I think changing it again would be even worse for our organic traffic. On top of that I think its hilarious and I you know what they say "There's no such thing as bad publicity".

Very cool will give it a try tomorrow

pretty interesting. How does the shopify integration work?

You configure the integration in Postbear’s dashboard and this way we pull your products and make them available to drag and drop them onto your newsletter, go ahead and give it a try!

It usually only makes sense for bigger files where the whole UI of an app or a website is done. Since the pricing isnt fair for smaller files, I'll release a pricing based on artboards in the next few weeks. Stay tuned. As per the refunds, there's a 100% refund policy. If you're not happy you'll get your money back. So far the feedback has been good and very few refund request have been made.