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"wOrKiNg oN"


Just regular SaaS businesses.

1 is a Shopify-like app, the other is a Twitter scheduler.

However, some of my customers have been filing friendly fraud claims.

I'm just wondering if I should be concerned.


The value of Gumroad is certainly the software for the end-users.

End-users don't care about validating uploads.

But validating uploads is a necessary evil in order to sustain the business.

All user input is evil, but especially so when they have a free-for-all "upload" field.


Yeah, and I need a way to screen for people who upload stuff that isn't theirs and selling it.

I think that's a huge legal liability.

Maybe for this business I finally need to set up an LLC.

I heard Gumroad has tons of outsourced workers in India literally manually going through uploads to check for this.

I'm not sure what I have to do, but I hope it won't come down to that.


Yeah, you're absolutely right.

Even merely listing them on my site is a huge liability.

And I'd be in deep trouble if someone uploaded child porn or something.


Oh, seems strange for them not to spin up their own mail-sending server.

Why not do that?

They're funded to the gills.


Their business is not sending emails, and until it becomes cheaper for them to DIY it most companies will outsource stuff that doesn't give them a competitive advantage.


I don't want to sound stupid, but I don't know what you mean.

What's sendemail?

Also I don't know anything about badges.

But I think you've pointed me in the right direction.


https://en.m.wikipedia.org/wiki/Sendmail

I would suggest against this if you don’t know what you are doing. Dealing with email deliverabolity and reputation is a nightmare. Talk to someone at sendgrid/mailgun/mandrill/etc and focus on more important parts of your service.


Okay, what happens if there are bad actors among my users who use my service to send Nigerian prince emails or boner pill ads?

How will that affect my relationship with Sendgrid?


Depends on the service, but all of these services will try to deal with reputation damage by a series of preemptive and reactive actions.

Preemptive being checking the emails before they go out for malicious links etc, and reactive being checking the deliverability (delivered, bounced) as well as optionally email actions (open, click, ubsubscribe, flag) and stopping the account from sending further emails if something bad is happening.

This last part "blocking the account" is what will save you from waking up one sunday morning to find out your domain has been added to all spam lists and no one wants your emails any more. -- This can be even done on a per-sending-account basis. ie Each of you clients can have their own subaccount in these providers and only the infringing account will be impacted.


good advice. if doing this would slow OP down, use a turnkey service.


no worries brother. sendmail is an email utility that runs on your server. You can tell it to do whatever you want. (and there are many alternatives that do this too) Basically it sends whatever you want as an email.

Badges: When you send an email, you're sending to the recipient's email server--gmail.com or whitehouse.gov or whatever. But these servers get a billion spam messages a day, so you need to prove you're really boeing767.com, else most of your messages will get flagged as spam. This is typically done by adding SPIF and DKIM (special DNS records) for whatever domain you use, e.g. boeing767.com

Chatgpt can pretty much write the code do this this (or get you up to speed on how it all works) if you don't want to spend a bunch of time on it.


Chatgpt can pretty much write the code do this this

And confidently get it wrong in this case. This is an example of why ChatGPT and others like it need a debug function to show their work/sources. Can you spot the errors and missing data?


I wouldn’t trust IP reputation to ChatGPT.


Why can't I just build my own onboarding sequence? It's really not that hard. Plus it's free if I DIY, and I have full control over it. Data goes straight to my database instead of being collected through a third-party form.


I'm not sure if you examined the material, but his material looked extremely legit, from my perspective as a SaaS founder. His knowledge of sales and marketing for mid-ticket b2b SaaS is just right on the money.


oh, hello, sales rep @ SalesProcess.io. How's it going?


If it doesn't work out, I'll just get another job. Considering that I quit a shit job to get to where I am (it's not like I quit a $150k tech job), I'll get another shit job to replace it. It's really not that hard where I live.

It's just that mentally 2 months of runway is insane.

Also they provide a 90-day "action-based" money-back guarantee. Where if I followed their instructions to the letter, and I still didn't see results, they're happy to grant me a refund. Sales rep: "If you got to a point where you're contemplating a refund, we'll give you extra attention and see how we can really get you out of your rut, because the last thing we need is chargebacks on our Stripe and get our account closed."

Their demo is based on how they help/guide early-stage B2B SaaS by testing multiple offers using outbound prospecting, lead magnets, tripwire marketing (specifically, Zoom demos), and then closing on the demo asking for payment upfront, where we would then charge the card manually on Stripe.

Once the product-market fit (they call it "market-message resonance") is nailed down, they'll use paid Facebook ads to generate leads at scale and book my calendar full with demos, where I should close them on the phone. They also teach us how to hire a remote inside sales rep or two to repeat the model at scale.

In short, they help b2b SaaS startups to build out their sales funnel, test it relentlessly, track conversion at each stage, ensure customer success, and then gather case studies to further fine-tune the conversion mechanisms at each stage of the funnel.

It sounded legit to me, and while the alternative is for me to just try to do all the above on my own anyway, I'd much rather have some guidance from someone who knows what he's doing.


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